{
    "messages": [
        {
            "content": "Thank you for contacting Mailchimp Support, Absolutarget!\n\nI hope that you are having a great day.\n\nIn the ticket, you imported a database of more than 50k contacts, but deleted it minutes later, and you want to revert the extra charge that appeared.\n\nReviewing your account, you have a Legacy Paid Plan, which auto adjusts according to the maximum of email subscribers.\n\nThis import of 49,989 contacts on Jul. 2 is prompting the system to adjust to the 75,000 subscribers tier.\n\nConsidering that in the previous month you were leveled to the 15,001 - 20,000 subscribers Legacy Paid Plan, as a special courtesy for you, I provided a credit for ?330.10 that will cover the sudden increase and adjustment to the 75,000 subscribers level.\n\nTo consult the available credit:\n1.- Go to your profile icon and click it\n2.- Select Account & billing\n3.- Go to Billing\n4.- Select Monthly Plans and credits\n5.- Scroll down to the bottom and you will see the credit.\n6.- The credit will be available to use in the next autopayment or checkout screen.\n\nPlease consider that the charges in the Legacy Paid Plans are based on a maximum of email subscribers during the monthly period, and the system will adjust the tier and charges according to the billable maximum.\n\nHoping that this information will be useful, please don?t hesitate to contact us if you have another inquiry about Mailchimp.\n\nRegards,\nHarry\n\n\nSubject : Billing error\n\nDescription : Hello. For a mistake i upload a contact database of 50k contacts but I delete minutes later and don't use it. Can you revert the extra charge? Thank you!\n\nthread::ANphprp9eJ-5rWeoMYFmUFo::",
            "role": "user"
        },
        {
            "content": "Thank you for reaching out. However, this email is strictly for processing new manufacturing requests. We are unable to assist with your inquiry. Best regards.",
            "role": "assistant"
        },
        {
            "content": "Hi!\nWe wanted to reach out and make sure you received our last reply. Our messa=\nge is below.\n\nThank you for contacting Mailchimp Support, Matilde!\n\nI hope that you are having a great day.\n\nIn the ticket, you imported a database of more than 50k contacts, but delet=\ned it minutes later, and you want to revert the extra charge that appeared.\n\nReviewing your account, you have a Legacy Paid Plan, which auto adjusts acc=\nording to the maximum of email subscribers.\n\nThis import of 49,989 contacts on Jul. 2 is prompting the system to adjust =\nto the 75,000 subscribers tier.\n\nConsidering that in the previous month you were leveled to the 15,001 - 20,=\n000 subscribers Legacy Paid Plan, as a special courtesy for you, I provided=\n a credit for =80330.10 that will cover the sudden increase and adjustment =\nto the 75,000 subscribers level.\n\nTo consult the available credit:\n1.- Go to your profile icon and click it\n2.- Select Account & billing\n3.- Go to Billing\n4.- Select Monthly Plans and credits\n5.- Scroll down to the bottom and you will see the credit.\n6.- The credit will be available to use in the next autopayment or checkout=\n screen.\n\nPlease consider that the charges in the Legacy Paid Plans are based on a ma=\nximum of email subscribers during the monthly period, and the system will a=\ndjust the tier and charges according to the billable maximum.\n\nHoping that this information will be useful, please don=B4t hesitate to con=\ntact us if you have another inquiry about Mailchimp.\n\nRegards,\nHarry\n\nthread::ANphprp9eJ-5rWeoMYFmUFo::\n\nLet us know if we can help! If we do not hear back in a couple days, we wil=\nl reach back out to make sure you have what you need.\nThank you,\nMailchimp Team",
            "role": "user"
        },
        {
            "content": "Thank you for reaching out. However, this email is strictly for processing new manufacturing requests. We are unable to assist with your inquiry. Best regards.",
            "role": "assistant"
        }
    ],
    "client_name": "Mailchimp Support",
    "language": "English",
    "context_type": "textile",
    "report_sent": false,
    "history_archive": [],
    "project_details": {
        "product": "Pending",
        "quantity": "Pending",
        "price": "Pending",
        "timeline": "Pending",
        "requests": "None",
        "brand_name": "Not Specified",
        "brand_website": "Not Specified",
        "country": "Not Specified",
        "phone": "",
        "brand_type": "Brand"
    },
    "last_processed_uid": 110485,
    "retry_count": 0
}