{
    "messages": [
        {
            "content": "Bonjour,\nNous avons bien pris en compte votre demande.\nNotre service client sera exceptionnellement ferm\u00e9 du 31 juillet au 23 ao\u00fbt inclus \u00e0 l\u2019occasion de notre pause estivale.\nNotre entrep\u00f4t rouvrira exceptionnellement les 6 et 7 ao\u00fbt afin d\u2019assurer l\u2019exp\u00e9dition des commandes. Les commandes qui ne pourront pas \u00eatre exp\u00e9di\u00e9es avant le 7 ao\u00fbt seront trait\u00e9es et exp\u00e9di\u00e9es entre le 24 et le 28 ao\u00fbt.\nPour toute demande urgente, toute demande concernant une livraison en point relais avant le 7 ao\u00fbt ou tout \u00e9change li\u00e9 \u00e0 un colis d\u00e9j\u00e0 r\u00e9ceptionn\u00e9 dans notre entrep\u00f4t, nous vous invitons \u00e0 nous appeler les 6 ou 7 ao\u00fbt au 01 48 10 84 06. Nous pourrons ainsi intervenir rapidement, valider votre \u00e9change et organiser votre nouvelle commande.\nPour effectuer une demande de retour, rendez-vous directement sur le lien suivant :\nhttps:\/\/laurenvidal.com\/a\/return\nIl vous suffira de renseigner l\u2019adresse email associ\u00e9e \u00e0 votre commande ainsi que votre num\u00e9ro de commande, commen\u00e7ant par \u00ab LV \u00bb et suivi de cinq chiffres.\nPour toute demande de remboursement ou toute autre question, vous pouvez nous envoyer un email. Votre demande sera trait\u00e9e d\u00e8s la r\u00e9ouverture de notre service client.\nL\u2019\u00e9quipe SAV LAUREN VIDAL vous souhaite de tr\u00e8s belles vacances d\u2019\u00e9t\u00e9 !\nBien cordialement,\nL\u2019\u00e9quipe SAV LAUREN VIDAL\n\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\u2013\nHello,\nWe have received your request.\nOur Customer Service team will be exceptionally unavailable from July 31 to August 23 inclusive due to our summer closure.\nOur warehouse will reopen exceptionally on August 6 and 7 to process and dispatch orders. Orders that cannot be dispatched by August 7 will be processed and shipped between August 24 and August 28.\nFor any urgent request, any request concerning delivery to a pickup point before August 7, or any exchange relating to a parcel already received at our warehouse, please call us on August 6 or 7 at +33 1 48 10 84 06. This will allow us to assist you promptly, approve your exchange and arrange your new order.\nTo submit a return request, please use the following link:\nhttps:\/\/laurenvidal.com\/a\/return\nYou will need to enter the email address associated with your order and your order number, beginning with \u201cLV\u201d followed by five digits.\nFor any refund request or other enquiry, you may send us an email. Your request will be processed when our Customer Service team reopens.\nThe LAUREN VIDAL Customer Service team wishes you a wonderful summer holiday!\nKind regards,\nThe LAUREN VIDAL Customer Service Team\n\n$$SYSTEM NOTE: The user provided general web links (https:\/\/laurenvidal.com\/a\/return, https:\/\/laurenvidal.com\/a\/return). Use these for the Brand Website question. Do NOT assume they are Tech Packs unless explicitly stated by the user.$$",
            "role": "user"
        },
        {
            "content": "Thank you for reaching out. However, this email is strictly for processing new manufacturing requests. We are unable to assist with your inquiry. Best regards.",
            "role": "assistant"
        }
    ],
    "client_name": "Service client",
    "language": "English",
    "context_type": "textile",
    "report_sent": false,
    "history_archive": [],
    "project_details": {
        "product": "Pending",
        "quantity": "Pending",
        "price": "Pending",
        "timeline": "Pending",
        "requests": "None",
        "brand_name": "LAUREN VIDAL",
        "brand_website": "Not Specified",
        "country": "Pending",
        "phone": "+33 1 48 10 84 06",
        "brand_type": "Brand",
        "client_name": "Pending"
    },
    "last_processed_uid": 115527,
    "retry_count": 0
}